Welcome to www.stoutbag.com website terms and conditions. Please read through them before placing your order.
By using our online website placing the order, you accept and agree all our terms and conditions set out below.
Before placing your order, if you have any queries related to our terms, please contact us at [email protected]
We may change our terms and conditions from time to time without any notice to you. Once your order has been confirmed, we will not be able to make any changes.
Price and Payment Options
We accept Visa, Master, American Express and PayPal. All payment gateways will be work through PayPal and all transactions are encrypted for your safety.
For local customers, we accept payment via local bank transfer. Please ensure to send us the bank transfer slip at [email protected] . Your order will be processed once we confirmed your payment.
Refunds are issued by the same order payment method used to place the original purchase.
For overseas customers, you will be liable for any customs/import duties. These charges must be paid by the recipient of the parcel. Your local post office or carries can give you information on the method of payment accepted for the customs/import duties and other fees collected upon delivery. For more information regarding your country’s custom policies, please contact your local customs office.
Order are only placed via our website at www.stoutbag.com
When you placed your order, NO change will be happened. Please check your order item, color, quantity and shipping address before placing your order. Once you placed an order, our acknowledgment acceptance email has been sent to you.
We reserve the rights to change and refuse the orders.
Additional Order for pre-order
We can help for the intend order. Please provide us the product photos or the product links. For all pre-orders or intend orders, 70% deposit payment is required. Once the order is placed. NO change and NO refund will be happened.
The price of pre-orders or intend orders is subject to change according to foreign exchange rate.
We ship worldwide. For more details on postage, please click here.
We aim to deliver order placed from our stock on hand products in 2 business days. For pre-order or intend order, 10 to 14 business days is required. Customers have responsibility for paying the postage and will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order by current import regulation on their countries. Customers are advised to contact their local customs office for further information.
We will offer free return when we ship wrong size(s) or color(s) by post. Please keep the item(s) in unused, with the original tag(s) and in a saleable condition within 7 days of receipt. Refund will be credited to your original method of payment.
For any of combination purchases, i.e. “Buy one get one free”, “Get lowest price free” etc, you must return the free items or vouchers back to us to process a refund.
The Statement is written in both English and Chinese. In the event of any discrepancy or inconsistency between the English and Chinese version of the Statement, the English version shall prevail.
Types of personal data collected and held
We collect your personal information directly from you. We ask for personal information includes but not limited to your name, telephone number, billing address, delivery address, email address and age for your personal sign up purchase or newsletter or shopping at our website as a guest check out.
Please note that if you are under the age of 13, we would strongly recommend you to seek prior consent from a person with parental responsibility for you.
Purposes of collection of personal data
All your personal information collected by will be used for the following purposes:
- to provide you online shopping, promotional messages offered by us;
- to verify your identity; and
- to improve our services.
Transfer and disclosure of personal data
We will not sell, rent or trade to any third party any personal information and data (in whole or in part) obtained from you without your consent.
We agree to take all practicable steps to keep all your personal information and data confidential and/or undisclosed save and except under the following circumstances whereby the said information and data may be disclosed and/or transferred:
- to any third party suppliers or service providers who have been duly authorised by us to use the said information and/or data and who will facilitate our services;
- to marketing agents, consultants, affiliates or associates of us who have been duly authorised by us to use the said information and/or data;
- where we need to protect and defend our rights and property;
- where we consider we are required to do so in order to comply with the applicable laws and regulations; and
- where we deem necessary in order to maintain and improve our services.
By using the Website, you are deemed to have agreed to, consented to and authorised us to disclose and transfer your personal information and/or data under the circumstances stated above.
We use cookie to ensure we give you a better and safety experience when you are shopping in our website. If you are continue using our website, we assume you consent all cookies use in your browser.
We use third party cookies to collect statistics in analysis tool such as Google Analytics. This is for temporary use on cookies and the cookies are stored on your computer or devices for no longer than 24 months.
Links to other websites
Should you have any queries, please email us at [email protected]